Frequently Asked Questions
Everything you need to know about shopping with The Kindness.
What materials do you use in your collections?
We prioritize ethical sourcing and sustainability, using high-quality organic cotton, recycled polyester, and eco-friendly dyes to ensure our fashion is as kind to the planet as it is to your skin.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a refund or a free exchange for a different size.
How can I track my shipment?
Once your order is processed, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
Do you offer international shipping?
Yes, The Kindness ships to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific destination.